Maintenance & Support

A website isn’t something you build once and forget. Technology evolves. Security updates are released regularly. Fixes become necessary. Content needs adjusting from time to time.

Without attention, small problems accumulate. The site becomes slow. Security vulnerabilities appear. Features stop working properly. What could have been fixed quickly becomes a costly problem.

A well-maintained site stays performant, secure, and functional year after year.

Some businesses choose to do nothing until a problem occurs. It’s a risky approach.

When a site goes down or gets hacked, it’s rarely at an ideal time. Emergency repairs cost more. Downtime affects your business. Recovery can be long and incomplete if backups weren’t in place.

Preventing costs less than repairing. Regular maintenance avoids most emergencies.

When a problem occurs with your site, the last thing you want is to explain all the context to someone who knows nothing about your project.

With a dedicated maintenance partner, you work with people who know your site. They know how it’s built, what’s been done in the past, what particularities to consider. Interventions are faster and more effective.

It’s the difference between calling a stranger and calling someone who knows you.

Web technology constantly evolves. Content management systems, extensions, security components — all receive regular updates.

We keep your site current. Security patches are applied quickly. Feature updates are installed once they’re stable. We verify everything continues working after each update.

Your site stays compatible with current browsers and protected against known vulnerabilities.

A backup is insurance. If something goes wrong — a handling error, a technical problem, an attack — you can go back.

We set up automatic, regular backups. Copies are kept in a secure location, separate from your site. If you need to restore a previous version, it’s possible.

You sleep easy knowing your site can be recovered if trouble strikes.

We keep an eye on your site to make sure it works as expected.

Is the site accessible? Are pages loading correctly? Are errors appearing? We monitor these indicators and intervene if something’s wrong.

If a problem occurs, we often know before you do. And we can act quickly, sometimes before your visitors even notice anything.

If your site or application is connected to other systems (CRM, accounting, inventory), we monitor those connections too. Is data flowing correctly? Are synchronizations working as expected? We take care of it.

A site lives and evolves with your business. Small changes become necessary over time.

Modifying text, updating an image, adding a page, adjusting a feature. We handle these adjustments for you, or support you if you prefer to do them yourself.

Small continuous improvements keep your site relevant and effective.

Sometimes you have a question. Sometimes something doesn’t work as expected. Sometimes you need advice.

We’re here to respond. By email, by phone, whatever works. You talk to people who know your project and can help you quickly.

You’re not left on your own after your site launches.

We work with monthly plans that cover the essentials: updates, backups, monitoring, and a certain number of hours for adjustments and support.

This approach is predictable. You know what it costs each month. No surprises, no unexpected invoices for routine operations.

The plan is adapted to your needs. A small showcase site doesn’t have the same requirements as an online store with hundreds of products. We find the formula that fits your situation.

You communicate directly with the people who handle your site.

No impersonal ticketing system, no outsourced support that doesn’t know your context. When you contact us, you talk to someone who knows what’s being discussed.

This proximity makes exchanges more efficient. Fewer explanations, more results.

When you need help, you want an answer within a reasonable timeframe.

We commit to responding quickly during normal business hours. Urgent requests are treated as priority. You’re not left waiting for days.

And because we know your project, the interventions themselves are faster.

You know what’s being done on your site.

We inform you of updates applied, problems detected and resolved, adjustments made. You have visibility into your site’s maintenance.

If something out of the ordinary comes up — a more complex problem, a need that exceeds the plan — we talk to you before acting. No surprises.